External Job Posting
Job Type
Full Time
Posted Date
Application Deadline
Mississauga, Ontario
$76,700 - $127,900
Job Description

The Pharmacist Supervisor is responsible for overseeing all the patient activities for the Home Delivery programs supported by the Pharmacists and designated Home Delivery Pharmacy Coordinators. The individual will support the Sr. Manager, Pharmacy to achieve overall performance and success of the pharmacy in alignment with the vision and priorities of Biopharma & Provider Solutions. The incumbent must make a difference by leading and developing pharmacists and pharmacy coordinators to build accountability, drive business results, and provide exceptional patient care; oversee the daily operations of the pharmacy staff including priority setting and review, issue escalation, resolution, and follow-up to provide a seamless workflow throughout pharmacy. Provide metric-based updates to the Sr. Manager at intervals to ensure proper performance, monitoring, escalation, staff orientation, training, and monthly check-ins on performance. The Pharmacist Supervisor is the designated point of contact for the Patient Support Programs supported by this group of pharmacists and pharmacy coordinators. The Pharmacist Supervisor role is a successor role for the Sr. Manager, Pharmacy, has the knowledge of the team focused on supporting Home Delivery programs, and serves as back-ups for other Pharmacist Supervisors or Managers as required.

Specific Responsibilities:

  • Managing direct reports, namely Pharmacists and Pharmacy Coordinators

  • Overseeing recruitment, hiring, onboarding, and training of new employees.

  • Promoting ongoing team development through coaching and conducting quarterly performance evaluations.

  • Oversight of all processes related to the dispensing of all medications for all home delivery programs at the Ontario McKesson Specialty Pharmacy.

  • Accountable for being the designated liaison with the Program POCs for various programs and addressing concerns.

  • Meeting or exceeding metrics and deadlines set by program Service Level Agreements (SLAs) for programs that fall under their portfolio.

  • Managing external and internal service compliance, identifying risk and compliance opportunities, and assisting in assessing and mitigating identified risks while being accountable to corporate risk and other compliance functions.

  • Conducting root cause and trend analysis and developing process improvements.

  • Collaborating with the team to implement creative solutions to daily workflow challenges and temporary labour shortages.

  • Developing and maintaining a team with a strong focus on customer service and continuous quality improvements.

  • Maintaining program Standard Operating Procedures (SOPs), exceptions processes, workflows, scripting, training, and reports.

  • Promotes and ensures that the highest quality of care is provided to patients and families.

  • Providing regular feedback to the Sr. Manager regarding quality, operational, technical, or process issues and recommending corrective actions or engaging additional resources if needed.

  • Overseeing employee scheduling and resource allocation based on forecasted demand to ensure effective and efficient departmental service levels.

  • Supporting the Sr. Manager in policy and practice development, responding per policy direction, and seeking assistance for unusual situations or staff non-compliance.

  • Conducting daily briefings on pharmacy operations with the Sr. Manager, addressing attendance, staff non-adherence, and resource allocation as required.

  • Keeping track of KPIs that are relevant to their team such as Accounts Receivable, Call center metrics, and billing errors.

  • Operate and promote behaviours that uphold McKesson i2Care and iLead Principles.

  • Performing patient care related activities such as dispensing, counseling, checking RXs, renewing RXs, and submitting Adverse Events and Product Quality Complaints when required.

  • Ability to perform tasks beyond the specific responsibilities of a Pharmacist Supervisor and adapting, as necessary.

Job Requirements


  • Bachelor or Doctor of Pharmacy Degree.

  • A valid Pharmacist Part A license in good standing with the applicable College of Pharmacists.

  • Possess strong working knowledge of Kroll and its capabilities.

Skills and Abilities:

  • Time management skills.

  • Excellent customer service and be able to set the same expectations from the team.

  • Must be able to work independently, with minimum supervision.

  • Exercises sound knowledge and good judgment.

  • Accountable and results oriented.

  • Leadership skills, can lead, inspire, mentor, develop, and guide a team.

  • Working knowledge of retail pharmacy practice.

  • Understanding of biologics and specialty medications.

  • Clinical expertise in major therapeutic areas required by Specialty Pharmacy Services.

  • Strong communication and teamwork skills.


  • Previous experience in Specialty Pharmacy or related field an asset.

  • 2-3 years of pharmacy management experience.

  • 3-5 years of experience working as a clinical pharmacist.

Employer Overview

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

McKesson is an Equal Opportunity employer.

We thank all applicants for their interest in this position. However, only those selected for an interview will be contacted.